Terms and conditions of sale for businesses

Prod­uct sales on this web­site are pro­vid­ed by PRO­CAD Sys­tems AB, a sis­ter com­pa­ny of GTX Europe Ltd. and also part of the CADI­VA group. The Terms and Con­di­tions below apply to agree­ments between cus­tomers and PRO­CAD Sys­tems AB.

Direct pay­ment sales are han­dled by Fast­Spring, which acts as Mer­chant of Record for PRO­CAD Sys­tems AB. Fast­Spring’s Terms and Con­di­tions and Pri­va­cy Pol­i­cy apply to the sale. Infor­ma­tion is avail­able at checkout.

1 Com­pa­ny information

PRO­CAD Sys­tems AB (organ­i­sa­tion num­ber 556194 – 4991) has its reg­is­tered office in Västerås. The com­pa­ny’s postal address is Trans­for­ma­tor­gatan 2, 721 37 Västerås.

If you want to get in touch with us, please send an email to info@​procadsystems.​com with your enquiry and con­tact details and we will con­tact you shortly.

2 Order

Once you have finalised your order, an order con­fir­ma­tion will be sent to your email address. In the con­fir­ma­tion you will find all the infor­ma­tion about the prod­ucts, price, billing and deliv­ery address. If there is an error in the order con­fir­ma­tion, you should con­tact us imme­di­ate­ly by e‑mail to order@​procadsystems.​com.

3 Deliv­ery

Our nor­mal deliv­ery times are 1 – 4 days. NOTE! Orders placed on week­ends are dis­patched at the ear­li­est on the first non-work­ing day. Soft­ware is deliv­ered by down­load­ing to the cus­tomer’s com­put­er. If delays in deliv­ery occur (with­out us hav­ing noti­fied you of a longer deliv­ery time), you can con­tact us by e‑mail: order@​procadsystems.​com.

4 Pay­ment

Pay­ment must be made with­in 30 days of the invoice date, unless oth­er­wise agreed. Pay­ment is made by invoice or, by agree­ment, also by card payment/​bank trans­fer. In case of late pay­ment, we are enti­tled to charge penal­ty inter­est accord­ing to the Inter­est Act as well as statu­to­ry reminder fee and col­lec­tion fee, includ­ing col­lec­tion costs. All prod­ucts belong to PRO­CAD Sys­tems AB until full pay­ment has been made.

5 Prices

All prices in the web­shop are stat­ed in USD, EUR, GBP and/​or SEK and all prices are exclu­sive of VAT. We reserve the right for price changes caused by price changes from sup­pli­ers, mis­prints in the price list and inac­cu­ra­cies in prices due to incor­rect infor­ma­tion and reserve the right to adjust the price.

5.1 Quote and order

A writ­ten offer is valid for 30 days from the date of the offer, unless oth­er­wise stat­ed in the offer. An agree­ment shall be deemed to have been entered into when the recip­i­ent of the quo­ta­tion (“Client”) has accept­ed the quo­ta­tion and sub­se­quent­ly received the Order Con­fir­ma­tion from PRO­CAD Sys­tems AB. (“Client”) has a respon­si­bil­i­ty to care­ful­ly check that the Order Con­fir­ma­tion is cor­rect and imme­di­ate­ly noti­fy PRO­CAD Sys­tems AB in case it con­tains errors, how­ev­er, no lat­er than with­in 3 days from receipt of the Order Confirmation.

(“Client”) shall, in con­nec­tion with the accep­tance of the offer, state the e‑mail address, postal address or e‑invoice to which (“Client”) wish­es PRO­CAD Sys­tems AB to send invoic­es and oth­er messages.

5.2 Com­plaints and grievances

Regard­ing the war­ran­ty con­di­tions, the con­di­tions of our respec­tive sup­pli­ers apply.

(“Cus­tomer”) must always con­tact us for autho­ri­sa­tion before return­ing a defec­tive prod­uct. The com­plaint should be sent imme­di­ate­ly after the defect has been dis­cov­ered to order@​procadsystems.​com.

5.3 Con­sumer pro­tec­tion leg­is­la­tion (indi­vid­u­als)

We inspect all prod­ucts before send­ing them to you. Should the prod­uct still be dam­aged or incor­rect­ly dis­patched when it arrives, we under­take, in accor­dance with cur­rent con­sumer pro­tec­tion leg­is­la­tion, to rec­ti­fy the fault free of charge.

5.4 What is your com­plaint pro­ce­dure? (pri­vate individuals)

Any faults and defects should always be report­ed to order@​procadsystems.​com stat­ing your name, address, e‑mail address, order num­ber and a descrip­tion of the fault.

If we fail to rec­ti­fy the fault or deliv­er a sim­i­lar prod­uct, we will refund you for the defec­tive prod­uct in accor­dance with cur­rent con­sumer pro­tec­tion leg­is­la­tion. We pay for return ship­ping in case of autho­rised complaints.

We reserve the right to refuse a com­plaint if it turns out that the prod­uct is not defec­tive in accor­dance with cur­rent con­sumer pro­tec­tion leg­is­la­tion. In the case of com­plaints, we fol­low the guide­lines of the Gen­er­al Com­plaints Board, see www​.arn​.se.

6 Lim­i­ta­tion of liability

We are not respon­si­ble for any indi­rect dam­age that may occur due to the product.

We do not accept any respon­si­bil­i­ty for delays/​errors due to cir­cum­stances beyond the com­pa­ny’s con­trol (Force Majeure). These cir­cum­stances may include, for exam­ple, labour dis­putes, fire, war, gov­ern­ment deci­sions, reduced or no deliv­ery from the supplier.

Fur­ther­more, no respon­si­bil­i­ty is assumed for any changes to products/​product char­ac­ter­is­tics changed by the respec­tive sup­pli­er and oth­er fac­tors beyond our control.

7 Sched­uled and cus­tomised courses

7.1 With­drawals

Any can­cel­la­tion must be noti­fied to us no lat­er than 14 work­ing days before the start of the course. In case of lat­er can­cel­la­tion with­out a med­ical cer­tifi­cate, the full course fee will be charged.

7.2 Set­ting up a sched­uled course

We reserve the right to can­cel a course with too few reg­is­tra­tions. This will be com­mu­ni­cat­ed at least five work­ing days before the start of the course.

8 Prod­uct information

We reserve the right to make any print­ing errors on this web­site and the final sale of products.

9 Amend­ments to the Gen­er­al Con­di­tions of Purchase

We reserve the right to make changes to the terms and con­di­tions at any time. Changes to the terms and con­di­tions will be pub­lished online on the web­site. The amend­ed terms and con­di­tions are deemed to be accept­ed when order­ing or vis­it­ing the website.

10 Dis­putes and arbitration

If a dis­pute aris­es between the par­ties con­cern­ing the inter­pre­ta­tion or legal effect of the con­tract of sale between the par­ties, the dis­pute shall first be resolved by nego­ti­a­tion between the parties.

If the nego­ti­a­tions are not resolved with­in 30 days, either par­ty may request that the dis­pute be set­tled by final arbi­tra­tion in Swe­den in accor­dance with the Civ­il Pro­ce­dure Act. In case of dis­agree­ment over the appoint­ment of an arbi­tra­tion tri­bunal, it shall be appoint­ed by a judge at Västerås Dis­trict Court.

Any dis­pute con­cern­ing the inter­pre­ta­tion or appli­ca­tion of these gen­er­al terms and con­di­tions shall be inter­pret­ed in accor­dance with Swedish law.

10.1 Gen­er­al Com­plaints Board (pri­vate individuals)

In the event that a dis­pute can­not be resolved by agree­ment between the par­ties, you as a pri­vate cus­tomer can turn to the Gen­er­al Com­plaints Board, see arn​.se. If you live in an EU coun­try oth­er than Swe­den, you can sub­mit a com­plaint online via the Euro­pean Com­mis­sion’s plat­form for medi­a­tion in dis­putes, see https://​ec​.europa​.eu/​c​o​n​s​u​m​e​r​s/odr.

In the event of a dis­pute, we fol­low deci­sions from ARN or a sim­i­lar dis­pute res­o­lu­tion organisation.

PRO­CAD Sys­tems Aktiebo­lag — Gen­er­al terms of pur­chase (2022−01−01)