Hello, how can we help?

Finds answers or get support.

1. Find a solution

Find answers to com­mon tech­ni­cal issues at our helpdesk, or read our man­u­als and guides in our documentation.

2. Ser­vice Agree­ment or Sup­port Hours?

Sup­port can be obtained through our Ser­vice Agree­ment. Extend­ed cus­tomiza­tions are avail­able through Sup­port Hours.

If you recent­ly pur­chased a license, you received a 12 months Ser­vice Agree­ment on the pur­chase with auto­mat­ic renew­al. Besides sup­port, the Ser­vice Agree­ment gives you access to the lat­est ver­sions and con­tin­u­ous updates.

If you don’t have an active Ser­vice Agree­ment, we rec­om­mend to upgrade your license to obtain all its advantages.

3. Con­tact our Support

If you have a Ser­vice Agree­ment or Sup­port Hours, please con­tact us via the sup­port form on My Pages”.

  1. Log in to My Pages
  2. Go to New sup­port ticket”
  3. Fill in the form

When click­ing on the but­ton below, the link opens our My Pages” appli­ca­tion in a new brows­er tab.

Product FAQs

  • The major dif­fer­ence between GTXRaster CAD and GTX­Im­age CAD is that GTX­Im­age CAD works as a stand­alone solu­tion, while GTXRaster CAD used togeth­er with Auto­CAD®, Bric­sCAD® or ZWCAD®.

    If your work envi­ron­ment is pri­mar­i­ly an Auto­CAD® design envi­ron­ment, using a full ver­sion of the Auto­CAD®, Bric­sCAD® or ZWCAD® prod­uct, then the best GTX solu­tion series for you is the GTXRaster CAD® Series. If your work envi­ron­ment uses oth­er CAD design solu­tions, i.e., Micro­Sta­tion, Pro/​Engineer, etc., then the best solu­tion for you is the GTX­Im­age CAD™ Series.

  • GTXRaster CAD Plus and GTX­Im­age CAD Plus con­tain all the raster edit­ing and manip­u­la­tion capa­bil­i­ties of the stan­dard edi­tions, with the added func­tion­al­i­ty of auto­mat­ic raster to vec­tor con­ver­sion and oth­er valu­able func­tions. For a full com­par­i­son chart see our pric­ing page.

  • GTX’s Intel­li­gent Object Pick­ing (IOP) tech­nol­o­gy allows you to work with raster enti­ties as intel­li­gent objects. Use this fea­ture to select raster enti­ties (line, arc, cir­cle) even if touch­ing oth­er data. Use the All­Text IOP to select all raster text enti­ties, or use the IOPOut­side to select defined raster enti­ties. IOP pre­serves under­ly­ing geom­e­try dur­ing erase and raster to vec­tor conversion.

  • Yes, this is one of the core func­tions in GTXRaster CAD! GTX quick­ly con­verts any or all select­ed raster into rec­ti­fied and accu­rate enti­ties, such as lines, arcs, cir­cles, poly­lines and text. Its abil­i­ty to rec­og­nize line styles, splines, cross-hatch­ing, arrow­heads, and also the abil­i­ty to set a gap jump vari­able, fur­ther increase con­ver­sion accuracy.

  • Yes! GTX ICR pro­vides true Intel­li­gent Char­ac­ter Recog­ni­tion (ICR), based on hybrid neur­al-net tech­nol­o­gy. The soft­ware can be trained to auto­mat­i­cal­ly rec­og­nize text char­ac­ters asso­ci­at­ed with indi­vid­ual or com­pa­ny drafting/​lettering styles. This advanced tech­nol­o­gy even rec­og­nizes touch­ing text and pro­vides a dic­tio­nary and pat­tern match­ing to fur­ther improve your text con­ver­sion results.

  • The GTXRaster CAD Series prod­ucts are intu­itive and easy-to-use, pro­vid­ing a pro­fes­sion­al hybrid solu­tion for both new and expert CAD, EDM and GIS users. Since all menus and tool­bars are con­sis­tent with Auto­CAD, the inter­face allows both novice and exist­ing Auto­CAD users to be imme­di­ate­ly productive.

  • The GTX Series appli­ca­tions offer ful­ly auto­mat­ic, semi auto­mat­ic and man­u­al modes, like auto­mat­ic Raster to Vec­tor con­ver­sion for all your scanned images (includ­ing Geom­e­try recog­ni­tion and text recog­ni­tion) or auto­mat­ic and semi auto­mat­ic image cleanup, despeck­le and deskew your image using the intu­itive GTX Noise removal com­mands. All com­mands can also be used manually.

  • GTXRaster CAD and GTX­Im­age CAD oper­ate on 64 bit Win­dows 10 or 11 (Pro­fes­sion­al, Enterprise).

    GTXRaster CAD

    Requires one of the fol­low­ing CAD applications:

    • Auto­CAD 2025 64-bit (Not LT)
    • Bric­sCAD Pro V25 64-bit
    • ZWCAD 2025 Pro­fes­sion­al 64-bit

    Hard­ware recommendations:

    • CPU: 64 bit, 3.0 GHz or faster
    • RAM: 4 GB (8 GB recommended)
    • Hard disk space for instal­la­tion: 350 MB
    • In addi­tion, the hard­ware must meet the CAD appli­ca­tion Auto­CAD, Bric­sCAD or ZWCAD sys­tem requirements.

    GTX­Im­age CAD

    Hard­ware recommendations:

    • CPU: 64 bit, 3.0 GHz or faster
    • RAM: 4 GB (8 GB recommended)
    • Hard disk space for instal­la­tion: 2 GB
  • GTXRaster CAD and GTX­Im­age CAD are avail­able in Eng­lish, French and German.

  • The GTX appli­ca­tions can open and edit TIFF, PDF, CG4, CALS and DWG files. The out­put file can be saved as DWG or DXF file, accom­mo­dat­ing both Auto­CAD and oth­er CAD environments.

  • Tutorials

    On our YouTube page you can find some in-depth tuto­r­i­al instruc­tions to assist you in how to get the best out of our prod­ucts and to quick­ly obtain all the nec­es­sary skills on how to use our GTXRaster CAD and GTX­Im­age CAD Series products.

    BG Black Waves